Help desk
Support specialist

A help desk support specialist troubleshoots and provides technical support to staff or clients experiencing hardware, application and software issues. They resolve queries, analyse problems and implement solutions quickly and efficiently. They are usually the first point of contact when it comes to IT issues. Help desk support specialists have other tasks like:

Key skills and qualifications of a help desk support specialist

A help desk support specialist must possess the speed and efficiency in solving or troubleshooting IT concerns. Their role is process-focused, aiming to get to the issue at hand quickly for users. Since they will be dealing with either staff members or clients, they must have the element of customer service 

Benefits of outsourcing to a virtual assistant

Organisations can enjoy these benefits when outsourcing duties to a virtual assistant, including:

With reduced workload, this help increases employee satisfaction within your organisation. You can now focus on what you need to do and look forward to a positive change in your working atmosphere.

Move accounting tasks to a virtual assistant for half the cost of local staff. Hiring a virtual assistant to assist your organisation will help you save costs by 70% on labour and training compared to hiring locally.

Hiring a virtual assistant can help you add more capability to your business. Invest time and cost savings in business expansion initiatives.

Free up your organisation from repetitive tasks allowing them to take on more work and focus on more income-generating tasks.

How does hiring a virtual assistant work?

Is your business ready to outsource? If the answer is yes, here are the steps:

For us, this will help us to look for the right candidate for your role. We also assist you in this process to ensure we find the best talent.

We look for the right candidates based on your required skill set and present to you the most suitable candidates.

Select the candidates you like to hire while we take care of their computer and help with the basic set-up

Your business and processes to your virtual assistant with our team leaders and managers. Once settled, they will start working for you and your team.

Are you interested in learning more about outsourcing?

Schedule a Business Assessment