Customer Support HelpDesk
Admin 24 Seven
Primary Responsibilities:
- Manage our chat channel, respond to multiple types of queries in a
timely manner and meet our inbound service and satisfaction targets. - Work closely with our technical support where issues arise to have
them resolved and ensure customers and partners are kept informed. - Operational tasks that support our marketplace services such as
electricity, gas, and partners - Collaborate with all areas of the business to understand product pain
points and opportunities to drive continuous improvement. - Provide feedback and insights about customer service trends and issues.
- Work with the partner success team to ensure property managers
are using the platform properly – call out training issues and make
suggestions for improvements. - Manage our inbound email channel, respond in a timely manner,
ensure queries are resolved. - Other duties as required, such as managing third party referrals, water,
connections, electricity, or broadband tasks.
Qualification:
- Must have 1-2 years prior help desk and tech experience.
- With experience in overseeing client enquiries, resolving tech
support issues and managing inbound emails.