Frequently Asked Questions

Q1. What does Admin 24 Seven do?
We provide office-based, professionally managed teams in the Philippines to support your business operations from admin, marketing, and finance to customer service and lead generation. Our secure, on-site setup ensures your offshore team works efficiently, maintains high standards, and integrates seamlessly with your local operations.

Q2. How do I get started?
It begins with a quick discovery call. We’ll discuss your needs, recommend the right role, introduce your candidate, and manage onboarding so you can start with one role and grow from there.

Q3. Do I need to train my offshore team?
Yes, but only initially. We align with your processes and tools, while our Team Leaders handle daily reinforcement, supervision, and ongoing coaching.

Q4. Who manages the staff day-to-day?
You’ll collaborate directly with your team member while our on-site Team Leaders oversee attendance, performance, and coaching to ensure accountability and quality.

Q5. Are your virtual assistants working from home?
No. All Admin 24 Seven staff are based in secure offices with biometric access, reliable connectivity, and daily supervision for consistent performance.

Q6. Can I start with just one role?
Absolutely. Many clients start small with one VA (part-time or full-time) and scale up as they grow.

Q7. How do you protect my data?
All work is conducted within our secure office environment on monitored workstations, utilising role-based access and adhering to strict confidentiality policies.

Q8. How do you ensure compliance with Australian standards?
Our offices and processes are aligned with Australian business practices, including data handling, security, and HR protocols.

Q9. What makes you different from freelancers?
We’re a managed service provider — not a freelance platform. Our staff are full-time, supervised, and backed by HR and IT teams to guarantee consistency, reliability, and security.

Q10. What are the working hours of your team members?
They follow your preferred schedule, usually matching Australian or New Zealand business hours, with flexible options available for extended coverage.

Q11. Is there a lock-in contract?
No. We offer flexibility; you can scale up, scale down, or modify your setup anytime.

Q12. How fast can I hire?
We maintain a pool of pre-screened, trained candidates. Once your role is confirmed, onboarding can begin in just a few days.

Q13. How do we communicate?
You can use your preferred tools — Zoom, Teams, Slack, or email. Just like working with your local team. We recommend daily huddles and weekly reviews for the best results.

Q14. What if I need help or have performance concerns?
Our Team Leaders and Account Managers are always available to help manage training, feedback, and performance support.

Q15. What kind of tasks can Admin 24 Seven handle?
Typical support includes:

• Inbox & calendar management
• Data entry & CRM upkeep
• Customer service & appointment booking
• Social media, design, copy, and video editing
• Bookkeeping & reporting
• Lead generation and follow-ups

Q16. Do you only work with real estate clients?
Not at all. While we specialise in real estate through our sub-brand Universal Property Systems, Admin 24 Seven also supports a wide range of industries across Australia and New Zealand. Our clients include businesses in professional services, finance and insurance, construction and trade, healthcare and aged care, eCommerce and retail, as well as hospitality and hotel booking management. Whether you’re a growing SME or a well-established organisation, our office-based professionals can be tailored to support your daily operations, helping your business save time, reduce costs, and maintain consistent quality.